The telecom regulator has requested Bharti Airtel and Vodafone Concept to placed on maintain particular plans that promised sooner speeds to sure precedence customers, because it questioned whether or not the community desire got here at the price of deterioration of companies for different subscribers. A supply stated the Telecom Regulatory Authority of India (TRAI) has requested the 2 operators to withhold the particular plan for the interim interval. The TRAI has written to the 2 operators — Airtel and Vodafone Concept — and questioned them about their particular person plans that promised sooner speeds to sure precedence customers.
The regulator has requested if precedence to high-paying prospects in these particular plans got here at the price of service deterioration for different subscribers. It has requested the operators how they’re defending the curiosity of different common subscribers.
When contacted, an Airtel spokesperson stated: “We’re keen about delivering one of the best community and repair expertise to all our prospects.”
“For this reason now we have a relentless obsession to get rid of faults, and have been persistently recognised by worldwide businesses as one of the best community when it comes to pace, latency, and video expertise.
“On the identical time, we need to hold elevating the bar for our postpaid prospects when it comes to service and responsiveness. That is an ongoing effort at our finish,” the Airtel spokesperson added.
Airtel had introduced final Monday that it could give desire to platinum cell prospects, who pay Rs. 499 and above per thirty days for put up -paid connection, on its 4G community.
The platinum prospects will get higher 4G pace on the Airtel community in comparison with different prospects.
The TRAI has given Airtel seven days to answer its questions, an individual aware of the event stated.
In case of Vodafone Concept, the corporate had launched a postpaid plan, REDX, promising as much as 50 % sooner knowledge speeds, moreover different advantages and privileges.
Requested about TRAI’s newest transfer, a Vodafone Concept spokesperson stated: “Vodafone REDX plan provides a spread of advantages together with limitless knowledge, calls, premium content material, worldwide roaming pack and so forth. for our valued postpaid prospects who need extra.”
“VIL is dedicated to serve its prospects with one of the best at school choices and excessive pace 4G knowledge throughout all markets. VIL’s quickest 4G pace in lots of markets, together with metros, has been verified by international testing businesses, reminiscent of Ookla and OpenSignal amongst others,” the VIL spokesperson stated.
In the meantime, a VIL supply, who didn’t want to be named, stated the corporate was greatly surprised on the TRAI’s letter over the weekend asking it to dam the plan with none alternative to reply on an essential matter reminiscent of tariff.
The corporate supply stated that the REDX plan was filed with TRAI in November and additional modifications to the plan have been, as soon as once more, duly filed in Might. The plan has been out there for final eight months and prospects are already onboarded.
The VIL supply stated the corporate was of the view that there was no violation of tariff regulation on this plan.