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Latest Vodafone Idea Prepaid Users Receive Rs. 99 Refund After Wrongful International Roaming Charges

Vodafone Idea Prepaid Users Receive Rs. 99 Refund After Wrongful International Roaming Charges

Vodafone has began to refund pay as you go customers in India after clients took to Twitter to complain a few wrongful deduction of Rs. 99 from their account citing worldwide roaming payment. Many customers complained that they have been charged for the service with out prior permission. Vodafone stated the cash was deducted attributable to a “technical error”, and added that the complete quantity has been credited to customers’ accounts. The corporate has clarified to Devices 360 that solely a small share of shoppers are impacted, including that the refund might be finished mechanically and customers needn’t take any motion.

The problem got here to mild after a number of Vodafone customers earlier this week complained on Twitter that they have been unable to make calls as their pay as you go stability went to destructive. The problem was first reported by Digit.in.

Vodafone customers claimed that they have been charged Rs. 99 for worldwide roaming with out even choosing the plan. “That is to tell you {that a} rental quantity of Rs. 99 has been deducted in the direction of Worldwide Roaming rental for 30 days,” Vodafone stated in a message to customers.

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In the meantime, the corporate has began crediting again the quantity to affected customers’ accounts. “We apologise the inconvenience triggered,” the operator stated in a tweet. “Resulting from a technical error, Rs. 99 has been erroneously charged in your pay as you go quantity. We’re crediting the quantity to your account. We solicit your cooperation,” the corporate added.

Affected customers are suggested to examine their stability to substantiate that the quantity has been credited to their account. To examine stability, Vodafone pay as you go customers can obtain the MyVodafone app or dial *111# and select the related choice to examine stability. Some customers have additionally identified that Vodafone Thought is sending textual content messages to substantiate that the cash has been credited.

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Vodafone Thought in Might partnered with Paytm to allow function telephone customers within the nation to recharge their accounts immediately on the telephone. The brand new approach primarily permits Vodafone Thought subscribers to recharge with out an Web connection.


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