Jio Fiber prospects are complaining of their broadband connection being down since June 22 afternoon. The corporate has confirmed to Devices 360 that prospects in sure cities in North India have been affected. Jio Fiber customers have been elevating complaints with Jio Care on Twitter relating to the outage. Many customers rely on the Web all day for working from dwelling and on-line education lately. On the time of writing, a number of customers had been nonetheless experiencing points with their Jio Fiber connection.
Reliance Jio has confirmed that prospects in a number of cities in North India are dealing with outages. Judging by the complaints on JioCare Twitter deal with, customers in cities like Lucknow, Ludhiana, Dehradhun, Delhi NCR are affected.
“A few of our JioFiber prospects skilled service points in sure cities in North India. Different Jio prospects throughout India proceed to avail our providers. We remorse the inconvenience confronted by our valued prospects in some areas,” a Reliance Jio Infocomm spokesperson informed Devices 360.
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@JioCare @reliancejio It has been 20hrs and no restoration of jio fibre , even no single level contact to complain. Toll-free quantity is as ineffective as all different mediums to contact jio. Why u folks work like this??.
Atleast BSNL,MTNL have a correct fault lodging course of. Ineffective
— Maninder Sareen (@sareen_maninder) June 23, 2020
@JioCare Hello Group Jio, i’m making an attempt to contact your help Group however not getting any response and when tried on dwell chat im once more not getting any response se. My web is down from previous 2 hours and since it’s Earn a living from home happening i can not work in any respect
— Ajay Singh (@ajay_singh1992) June 22, 2020
@JioCare Web just isn’t working since yesterday, I used to be informed that whole delhi ncr web is down and shall be working from eight pm however now subsequent even at this time it’s not working.
— Manish Gupta (@manish_gupta11) June 23, 2020
@JioCare Making an attempt to get in contact with customer support since 2 days with no success. No web is there since 2 days, dealing with extreme issues throughout work at home, want instant help. I dwell in Lucknow.
— Preshit (@Preshit88298775) June 23, 2020
Jio has not provided any readability on when the Jio Fiber outage subject shall be mounted, or what’s inflicting it. A number of customers have complained to JioCare since yesterday, however they nonetheless don’t have any connectivity . Some even declare that they have not been in a position to get in contact with the help workforce, and the decision centre quantity is unanswered, with wait time for so long as 15 minutes. The dwell chat function provided by Jio Fiber customers additionally doesn’t appear to elicit any response for some subscribers.
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The community outage for longer than a day is a trigger of huge fear for a lot of Jio Fiber subscribers, as a number of prospects are nonetheless working from dwelling and rely on the Web closely as a consequence of social distancing measures.